EcoFlow 220W Solar Panel NextGen Portable | Single or Bi-Facial

Got your eye on something? Awesome! Once you've placed your order, we’ll get cracking. We usually fulfill orders within 1–2 business days, but depending on the warehouse, it may take up to 3 business days. As soon as your item’s on the move, we’ll shoot you a shipping confirmation email within 24 hours—including a tracking number so you can follow along.

Got questions or need an update? No dramas! Reach out to us at 1300 241 251 or gday@truegear.com.au.

Delivery times depend on your location and the item ordered, but here’s a rough guide:

• 2–5 Business Days – Adelaide, Brisbane, Canberra, Melbourne, Sydney Metro
• 3–8 Business Days – Other Major Cities & Regional NSW, QLD, SA, VIC
• 7–12 Business Days – NT, TAS, WA, Remote QLD

Great news – we offer FREE shipping on most orders across Australia. Easy on your wallet, better for your gear goals.

Some super-remote regions might fall outside our courier network. Go ahead and place your order—if it’s flagged, we’ll be in touch to work something out.

Restricted Free Delivery Zones

For oversized or heavy items, delivery to certain remote areas might not be possible to your door. If that's the case, we’ll reach out to arrange delivery to your nearest depot. If it’s not practical, no worries—we’ll give you a full refund.

Not vibing with your purchase? No worries! Eligible products come with a 90-Day Free Return Trial. Use it, test it—and if it’s not right for you, return it free of charge. We’ll even cover the return shipping or reimburse you if you’ve already paid for it.

Returned items can have normal wear and tear, but no damage from misuse or neglect. Make sure to include all original packaging and accessories.

This applies for all products with the exception of inflatable pontoons (policy below).

Had a change of heart on an inflatable pontoon? You’ve got 30 days to return unused and unopened items. Due to the nature of some products, we can only accept change-of-mind returns if the item is still in its original packaging and completely unused.

Repacking unofortunately affects it's resale value too much.

If you miss your delivery, your item will usually be taken to the nearest depot. We can organise a re-delivery to your home on your behalf, though a small additional fee may apply.

While we can’t guarantee specific delivery times, you’ll get tracking details by email. You can contact the freight company directly for more accurate ETAs.

Please let us know if:

• Someone will be available to sign for delivery
• There’s a safe spot to leave the item if no one’s home
• The delivery address is a business—include the building name and business hours
• You notice any damage on arrival—note it on delivery or refuse to accept it. If accepted, snap clear photos of any damage and email them to gday@truegear.com.au straight away so we can help lodge a return or claim

There you have it – everything you need to shop with confidence and a smile! 😊

From the first hello to the last goodbye, we'll make sure you're looked after and 100% satisfied with everything that you purchased. Here's why shopping with us is not only a smart choice but also a breeze!

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Gave it a go, but your new gear’s just not the right fit? No worries! We’ve got your back with absolutely no hidden fees, and we’ll even cover your return shipping up to $200 (which is pretty much everything). Just make sure it’s in the same condition you received it, and we’ll handle the rest—easy as!

Get your compact gear delivered for free, no matter where you are in Australia. We know you love a good deal, and free shipping makes it even sweeter!

We’re not some giant faceless company. True Gear is 100% Australian-owned and run by people who understand our great outdoors.

Have a question at 3 AM? No dramas! Our Aussie-based team is here to help you around the clock, so you’re never left hanging.

Shop with peace of mind. Our checkout is SSL encrypted, ensuring your details are protected and confidential every step of the way. Easy, fast and 100% safe!

Our customers reckon we’re pretty awesome! We pride ourselves on 5-star customer service, so you know you’re in good hands when you shop with us.

“Customer service was stellar, constant communication with the owner was a highlight. As a business owner, this level of engagement speaks volumes. Cheers to future business!”

We believe in doing our bit for the planet. Every month, we plant trees to help offset carbon emissions and make our world greener. Shop with us and be part of something bigger.

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So hit the checkout and buy your gear today. It's time to break out of the ordinary, with True Gear by your side. Here's to living big from small spaces!