Angel Training - Practice Call
Click start, then answer the call the way you would a real one ("Thanks for calling True Gear, this is Angel, how can I help?"). The AI customer stays quiet until you speak first, then plays out a realistic scenario. You won't be told the scenario in advance - that's the point.
Your browser will ask for microphone access when you start. Allow it. This is a training tool only - nothing here reaches a real customer.
Call ended - here's what you were dealing with
The transcript and an automatic pass/fail evaluation ("did the staff member handle the customer's mood and question appropriately") are saved against this call in ElevenLabs. Tim can pull those up later to review how the practice calls are going - there's no separate step you need to take here.