One site that stands above the rest. The price is cheapest on the net. Customer service experience that should be experienced in every store. Will go the extra mile to help customers for even just a single purchase. Very highly recommended. Already planning my next purchase through this amazing team.

These guys were great. I recently purchased a Bluetti 200 V2 from them online. Now as a LEO, I was originally skeptical - it was a lot cheaper than anywhere else. I used PayPal and made the order on Sunday night. They are in Victoria and it was delivered to my door on Thursday morning to Brisbane. Outstanding service, and I am chuffed with my new power station - better than I expected.

L

Lawrie Thorne

Google Review  ·  May 2026  ·  Local Guide · 117 reviews  ·  Bluetti 200 V2

Tim's communication, honesty and support were on a level you rarely see. He handled the return quickly and professionally - a CEO who actually puts his mobile number on his website, and answered my call immediately. Even though the product wasn't fit for purpose, I'll absolutely buy from True Gear again. They won't tolerate gear that isn't up to scratch, and they'll stand behind the customer every step of the way.

I needed a power station with only one week left until Easter. Tim was open and honest that delivery might be tight getting it to Brisbane in time. He answered all my questions, so I went ahead with the Bluetti AC200PL - and couldn't believe it arrived within three days, well before Easter. A true Easter miracle. Thanks Tim and Angel for your excellent service.

Tim was extremely helpful in a time-sensitive situation. His advice was genuine and in-depth, and at no time did he try to hard sell me. He went above and beyond to expedite my Bluetti Apex300 + B500K battery. He clearly knew his product as well as home and off-grid electrical. I'll be sourcing my future Bluetti expansion from True Gear.

Tim went above and beyond to find solutions for my specific situation - trying to find quiet, effective and budget-friendly power options for my coffee caravan. He had thorough knowledge of the field and an understanding of the electrics language I couldn't navigate on my own. I'm so happy with the result. My van is running more smoothly and quietly than ever.

The price was ultra competitive and communication was excellent. Tim sent me an SMS the morning after I ordered, offering his help in case I needed it. It's great to deal with people who are focused on brilliant customer service. I will happily buy gear from True Gear again.

In an era where real service is hard to find, these guys are the gold standard. Genuinely the best customer service I have ever received. Responsive, professional, and they actually go the extra mile. If you're looking for quality gear backed by a team that actually cares, look no further.

My U.S. staff and I have had very satisfying experiences with True Gear. They're friendly, thorough, fair and very technically literate. Their crew went way above and beyond - even coordinating directly with our freight forwarder to get equipment shipped to the Solomon Islands. Their online store is amazingly well organised. We look forward to working with them again.