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Shipping policy

Order Confirmation and Dispatch

Got your eye on something? Once you've placed your order, we'll get cracking. We usually fulfill orders within 1–2 business days, but depending on the warehouse, it may take up to 3 business days. As soon as your item's on the move, we'll send you a shipping confirmation email within 24 hours, including a tracking number so you can follow along.

Got questions or need an update? Reach out to us on 03 7056 6732 or gday@truegear.com.au.

General Delivery Timeframes

Delivery times depend on your location and the item ordered, but here's a rough guide:

2–5 Business Days – Adelaide, Brisbane, Canberra, Melbourne, Sydney Metro
3–8 Business Days – Other Major Cities & Regional NSW, QLD, SA, VIC
7–12 Business Days – NT, TAS, WA, Remote QLD


Free Delivery

Shipping is free on most orders across Australia. Larger or heavier items may attract an additional charge depending on size and your delivery location, this will always be shown at checkout before you pay, never added on afterwards.

Some super-remote regions might fall outside our courier network. Go ahead and place your order, if it's flagged, we'll be in touch to work something out.

Restricted Free Delivery Zones

For oversized or heavy items, delivery to certain remote areas might not be possible to your door. If that's the case, we'll reach out to arrange delivery to your nearest depot. If it's not practical, no worries, we'll give you a full refund.

Returns

Eligible products come with a 100-Day Trial (power stations, solar panels and accessories) or a 30-Day Money Back Guarantee (generators and everything else). See our full Refund Policy for the details, including what's covered and how to start a return.

Other Terms and Conditions

If you miss your delivery, your item will usually be taken to the nearest depot. We can organise a re-delivery to your home on your behalf, though a small additional fee may apply.

While we can't guarantee specific delivery times, you'll get tracking details by email. You can contact the freight company directly for more accurate ETAs.

Please let us know if:

  • Someone will be available to sign for delivery
  • There's a safe spot to leave the item if no one's home
  • The delivery address is a business, include the building name and business hours
  • You notice any damage on arrival, note it on delivery or refuse to accept it. If accepted, snap clear photos of any damage and email them to gday@truegear.com.au straight away so we can help lodge a return or claim