Warranty Policy – True Gear

1. Warranty Overview

At True Gear, we are committed to providing you with high-quality gear and reliable support after your purchase. All advertised warranties on products sold through our website are provided by the product’s manufacturer, and are honoured according to the manufacturer’s terms and conditions.

True Gear does not provide a separate manufacturer warranty, but we support and facilitate warranty claims in Australia where possible to make the process easier for you.

2. Manufacturer Warranty

Each product on True Gear is covered by a manufacturer warranty. The length and scope of the warranty depend on the brand and individual product. For example:

• Generators commonly have a 2-year manufacturer warranty.
• Portable power stations commonly have a 5-year manufacturer warranty, though this varies by brand and model.

Please refer to your product documentation or the individual product page for exact warranty periods and conditions.

3. How Warranty Claims Work

If your product develops a fault that appears to be covered by the manufacturer warranty:

1. Contact Us First
   Email: gday@truegear.com.au
   Our team can help guide you through the next steps and confirm warranty coverage.
2. Provide Required Documentation
   - Proof of purchase (order number, invoice, etc.)
   - Product serial number (if applicable)
   - Clear description of the issue
   - Photos or videos showing the fault
3. Manufacturer Assessment
   Once we forward your warranty claim to the manufacturer (or authorized service agent), they may require testing or inspection.
4. Repair or Replacement
   Valid claims will be repaired or replaced under the manufacturer’s warranty terms.

4. What the Warranty Covers

Manufacturer warranties typically cover defects in materials and workmanship — for example:

• Faulty internal components
• Failure to operate as intended within normal use
  (Does not cover accidental damage, misuse, environmental damage, or wear and tear unless the manufacturer specifies otherwise.)

For product-specific warranty details (like coverage limits or steps for returning to the manufacturer), always check the documentation included with the product.

5. Returns & Refunds

If you decide a product isn’t right for you (not a warranty claim), check our Easy Returns policy here:

This includes information on how returns are processed, refund timelines, and any eligibility conditions related to returns.

6. Contact Us for Support

For warranty support, questions, or help with a claim, please contact our team:

Email: gday@truegear.com.au
Available upon request on the contact page.

We aim to make warranty and support straightforward and efficient.

7. Important Notes

• Warranty coverage is subject to the manufacturer’s terms and conditions.
• True Gear acts as a facilitator — actual warranty decisions are made by the manufacturer.