Price Promise
Found it cheaper?
We want to know.
We do our best to beat prices in the market - not just match them. Send us the link and we'll come back to you the same day.
Before you buy elsewhere
Price isn't the only thing that matters.
When you're dropping serious coin on a power station or solar setup, the cheapest price isn't always the best deal. Here's what you get when you buy through True Gear.
A real person to call
Ring us before you buy, ring us after. We answer, we know the products, and we give you a straight answer - not a call centre script.
Warranty you can actually use
We're an authorised Australian retailer. If something goes wrong, you deal with us - not an overseas seller who's hard to reach and harder to hold accountable.
Fast dispatch from Victoria
Most orders leave our warehouse within 24-48 hours. We keep you posted the whole way, and we've got reviews to prove it.
We use this gear ourselves
Ask us which model suits your setup and we'll tell you honestly - even if it means pointing you to a cheaper option. We're not here to upsell you.
Fair warning: Sometimes another retailer is running an aggressive promotion we genuinely can't match - a clearance sale, a loss leader, or a limited flash deal. If that's the case, we'll tell you straight. We'd rather be honest than promise something we can't deliver.
How to claim
Three ways to reach us. Pick what's easiest.
Send us the link to the cheaper price - that's all we need. We'll come back to you the same day with an answer.
Price beat request
Takes 30 seconds. We'll reply the same day.
What qualifies
The fine print. Kept short.
We want to beat prices, not find reasons we can't. Here's what we need.
Australian retailer - an authorised seller based in Australia, not an overseas site or marketplace seller.
Same product - identical model, specs, colour, and accessories. No close alternatives.
In stock and ready to ship - not a clearance line, pre-order, or out-of-stock listing.
Total price including shipping - we compare the full cost delivered to your door.
Brand new with warranty - not refurbished, open box, or second-hand.
Before you buy - price beats apply before purchase. We can't backdate to a previous order.
What we can't beat: Overseas retailers, eBay or Gumtree listings, bulk/trade pricing, member-only discounts, or aggressive limited-time promotions. If we can't beat it, we'll tell you honestly - and we'll tell you why.