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We offer free shipping on most products Australia-wide. Some bulky items may have a delivery charge applied at checkout — this will be clearly displayed before you confirm your order.
Processing Time
Most orders are processed and despatched within 1 to 3 business days. If there's any delay, we'll be in touch as soon as we know.
Delivery Time
Once it's on the road, delivery typically takes 3 to 7 business days depending on your location. Metro areas are generally quicker; regional and remote areas may take a little longer.
You'll receive a tracking number by email within 24 hours of despatch so you can keep an eye on it.
Tracking numbers are sent within 24 hours of despatch, but updates from the carrier can sometimes take a little longer to come through. If your tracking still hasn't moved 48 hours after receiving the number, send us an email or call us on 03 7056 6732 and we'll chase it up for you.
Yes, we ship to all Australian states and territories, including NT, WA, and Tasmania. Remote area delivery times may vary but you'll get full tracking on every order.
Some products are available for local pickup depending on where the stock is held. Check the product page or get in touch and we'll let you know what's available near you.
Power Stations — 100-day returns
Power stations come with a 100-day return window. Take it camping, run it on site, throw real work at it — if it's not right, send it back within 100 days and we'll cover the return freight. No restocking fees.
All other products — 30-day returns
Everything else can be returned within 30 days of delivery. Return shipping costs are at the buyer's expense for change-of-mind returns.
Get in touch with us directly — by phone on 03 7056 6732 or by email at gday@truegear.com.au. We'll walk you through the process and, for power station returns, arrange a return label for you.
Please contact us as soon as possible and include photos of the damaged packaging and product — this is required so we can raise a claim with the carrier. Once we have that, we'll get a replacement or refund sorted for you quickly.
Our mistake — sorry about that. Get in touch straight away and we'll arrange for the correct product to be sent out as fast as possible. You won't need to worry about return costs on our error.
We don't just price match — we price beat. If you find the same product cheaper at another authorised Australian retailer, we'll beat their price by 1%. Get in touch with the details and we'll sort it out.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Afterpay. If you'd prefer to pay by bank transfer or have questions about payment for a large order, give us a call.
Yes, all prices on our site include GST. There are no surprise charges at checkout. What you see is what you pay.
Yes. If you're a tradie, contractor, or business buying regularly, we have a trade account program with volume pricing, priority support, and flexible ordering. Give us a call or email us to get set up.
Yes, every product we sell is brand new, sealed, and sourced directly from the manufacturer or their authorised Australian distributor. We don't sell refurbished or grey market stock.
Yes. True Gear is an authorised Australian dealer for every brand and product we sell. That means you get the full manufacturer warranty, proper product support, and a retailer who stands behind what they sell.
Most products carry a manufacturer warranty of 2 to 5 years depending on the brand. The warranty period is listed on each product page.
If something goes wrong during the warranty period, contact us and we'll work through the claim with you directly — you don't need to deal with the manufacturer yourself.
Generally no. Portable power stations contain large lithium-ion battery packs that exceed the Wh limits set by most airlines, including Qantas and Virgin Australia. They can't go in checked luggage and are typically too large for carry-on either.
Check with your airline directly before travelling, or visit the CASA dangerous goods page for the latest guidance. Rules can vary depending on battery capacity.
Yes. We stock solar panels, expansion batteries, and accessories across our power station range. Most units are solar-compatible — check the product page for compatible panels, or email us if you're not sure what pairs with what.
Yes. We hold stock in Australia and ship from Australian distribution centres — we're not dropshipping from overseas. That's why we can offer realistic delivery timeframes and straightforward returns.
By phone on 03 7056 6732 or email at gday@truegear.com.au. We're based in Australia and answer enquiries Monday to Friday. Most emails get a response the same day or next business day.
That's one of the main reasons people call us. If you're not sure what capacity you need, which solar panel pairs best, or whether a unit will handle your setup — give us a call and we'll work through it. No pressure, just practical advice.
No worries — get in touch directly. Call us on 03 7056 6732 or email gday@truegear.com.au and we'll get back to you with a straight answer.
Still Got a Question?
We're real people based in Australia. Give us a call or send an email and you'll get a straight answer.