Our Services
Practical help, honest advice, and a bit of extra support when you need it.
At True Gear, we don’t just offer great products — we’re here to make sure you end up with the right ones and that the whole experience is smooth and straightforward. Whether you’re sizing a generator for your caravan, comparing solar panels for your rig, or figuring out what power station suits your setup, we’re here to help.
Below are just some of the ways we support you:
Power & Generator Finder Quizzes
Not sure what’s right for you? Let us guide you. Our Generator Finder and Power Station Finder quizzes take the guesswork out of picking gear. Answer a few simple questions about your setup and needs, and we’ll help identify the right options so you can make a confident choice.
Head to the quizzes on our site to get started — it’s quick, free, and makes choosing gear way easier.
Power Sizing Advice
Need help working out how much power you really need? It can be tricky to match generators, solar panels, and power stations to your actual usage. Send us a list of your appliances and how you plan to use them, and we’ll help you figure out the right size — no guesswork, no overkill, just the right setup for your needs.
This advice is free, friendly, and tailored to your rig.
Solar Panel Compatibility Information
Planning to add solar? Not all panels and systems play nicely together — and that can lead to inefficiencies or frustration. We can walk you through which panels will best suit your needs, ensuring everything works seamlessly together.
Outfitters Near You Directory
Need help in person? Our Outfitters Near You Directory will help you find local experts who know their gear inside and out. Whether you're after installation advice or just need a bit of face-to-face guidance, we’ve got you covered.
Aftercare & Support
We’re not going to disappear once you’ve paid. If you’ve got a question after delivery, or something’s not quite right, just let us know. We’ll do everything we can to help, and if we need to speak to the manufacturer on your behalf, we’ll handle that too.
We genuinely care about making sure you’re happy with what you’ve bought.
Delivery Support
We’ll help make sure everything runs smoothly. We’ll always give you a clear idea of lead times and guide you through anything you might need to do to get ready, like sorting the base, checking access, or making sure the right people are on hand for delivery.
Phone Consultations
Not sure what you need or want to chat it through? We’re just a phone call away. No pushy sales talk—just honest help from someone who knows the products inside out.
Give us a call here: 03 7056 6732
If you'd like to get in touch, you can email us at gday@truegear.com.au or use the live chat available on our website.